Frequently Asked Questions

Implementing robust document security measures is crucial for protecting sensitive information and maintaining client trust. To fortify your business against data breaches, consider the following practices:

• Secure Document Handling: Establish clear protocols for handling confidential documents, ensuring that only authorized personnel have access to sensitive materials.

• Scheduled Shredding Services: Partner with a professional shredding company to routinely destroy outdated documents, reducing the risk of information theft. Our scheduled shredding services offer a convenient and reliable solution for businesses seeking to maintain a high standard of security.

• Shredding Policy Compliance: Stay updated with industry regulations and compliance standards, such as the POPI Act. Our document destruction services are designed to help your business adhere to these legal requirements, providing peace of mind and protection against liability.

• Employee Training: Conduct regular training sessions to educate your staff on the importance of information security and the correct procedures for document handling and disposal.

• Secure Storage Solutions: Utilise locked storage bins or consoles for documents awaiting shredding, preventing unauthorized access and ensuring that sensitive materials are securely contained until they can be properly destroyed.

By integrating these strategies into your business operations, you can significantly enhance the security of your documents. Our comprehensive shredding solutions are tailored to support small and large businesses alike in safeguarding their confidential information. Contact Documentshredding today to learn more about how our services can contribute to your company's security infrastructure.

To maintain confidentiality and comply with privacy regulations, it is essential to securely shred documents containing any form of sensitive information. The types of documents that should be routinely shredded include, but are not limited to:

• Financial Records: Bank statements, credit card bills, tax documents, and any other financial reports that contain personal or business financial details.

• Personal Identifiable Information (PII): Documents that include identification numbers, driver's license numbers, passport details, and other personal identification data should be securely destroyed to prevent identity theft.

• Employment Documents: Employee files, payroll records, and any documents containing employee personal information, performance evaluations, or medical records.

• Client and Customer Information: Any paperwork containing client or customer names, addresses, phone numbers, email addresses, or purchase history.

• Business Contracts and Internal Documents: Outdated business contracts, internal memos, strategic plans, and proprietary company information.

• Legal Documents: Case files, legal correspondence, and any sensitive legal information that is no longer needed.

• Healthcare Records: Patient records, medical histories, insurance forms, and any documents subject to HIPAA regulations.

• Educational Records: Student files, admission records, and any documents containing student personal information or academic performance data.

Our document shredding services ensure that your sensitive documents are destroyed beyond recognition, protecting your business, clients, and employees from the risks associated with information breaches. For advice on a document retention schedule or to discuss the specifics of what should be shredded in your industry, please contact us for a personalised consultation. We are committed to helping you safeguard your sensitive data with our secure and efficient document shredding solutions.

Professional document shredding offers several advantages over in-house shredding practices. By choosing a specialised shredding service, your business benefits from:

• Certified Destruction: Our shredding processes are certified, ensuring that your documents are destroyed in a manner that meets or exceeds industry standards for security and privacy.

• Time and Resource Efficiency: Outsourcing shredding tasks allows your employees to focus on their core responsibilities, optimising productivity while we handle the secure disposal of your sensitive documents.

• Advanced Shredding Technology: We utilise industrial-grade shredding equipment capable of handling large volumes of paper with speed and efficiency that typical office shredders cannot match.

• Environmentally Responsible Disposal: Post-shredding, we ensure that the paper waste is recycled appropriately, contributing to your business's sustainability efforts.

• Documentation of Destruction: We provide certificates of destruction for your records, confirming that your documents have been securely shredded and disposed of, which is essential for compliance and audit purposes.

Entrusting your document destruction needs to our professional shredding services not only enhances security but also streamlines your operations and supports your commitment to environmental stewardship.

Choosing between on-site and off-site paper shredding services depends on your business's specific needs, priorities, and regulatory requirements. Here is a comparison to help you make an informed decision:

On-Site Paper Shredding:

• Visibility and Immediate Destruction: On-site shredding allows you to witness the destruction process firsthand, providing immediate peace of mind that your sensitive documents are securely destroyed.

• Convenience: Our mobile shredding trucks come directly to your location, meaning your documents need not leave your premises before being destroyed, which can be crucial for highly sensitive materials.

• Compliance with Regulations: On-site shredding ensures that your documents are destroyed in compliance with privacy laws, offering a secure chain of custody and reducing the risk of a data breach.

Off-Site Paper Shredding:

• Cost-Effectiveness: Off-site shredding can be more cost-efficient, especially for businesses with large volumes of documents to be shredded, as it is performed at a dedicated facility with industrial-grade equipment.

• Scheduled Services: Off-site shredding can be scheduled regularly, saving you the hassle of planning for shredding sessions and allowing for consistent disposal practices.

• Secure Transportation: Our secure, GPS-tracked vehicles transport your documents to our off-site facility, where they are shredded under stringent security measures.

Both on-site and off-site shredding services offer secure, compliant, and certificate-issuing destruction of documents. The choice between the two should be guided by your company's specific needs for convenience, witnessing the shredding process, budget considerations, and volume of paperwork. Regardless of the option you choose, our document shredding services are designed to provide the utmost security and confidence that your confidential information is handled with the highest level of care.

For further guidance on selecting the right shredding service for your business, please reach out to our team. We're here to assist you in protecting your sensitive information with our certified and trusted document shredding solutions.

Documentshredding should be your preferred partner for secure document destruction due to our unwavering commitment to safeguarding your sensitive information. Our services are designed to provide peace of mind and confidence in the security of your document disposal process. Here are several key reasons why Documentshredding stands out as the ideal choice:

• Security and conduct: We adhere to the highest standards of security and ethical conduct in the industry, ensuring that your documents are handled with the utmost care and professionalism.

• Comprehensive Security Measures: Our secure chain of custody protocols guarantee that your documents are protected from the moment they are collected until they are destroyed. We offer both on-site and off-site shredding options to accommodate your specific security needs.

• Convenience and Efficiency: We understand the value of your time, which is why we offer strategically placed secure shredding collection containers within your office, allowing for swift and easy disposal of documents. Our services can be tailored to your schedule, with daily, weekly, monthly, or quarterly collection options.

• Environmental Responsibility: Post-shredding, we ensure that the shredded paper is recycled in an environmentally friendly manner, aligning with your company's sustainability goals.

• Dependable Customer Service: Our professional and courteous staff are well-trained and dedicated to the security and privacy of your business operations. Our 5-star ratings are a testament to this. 

• Verification of Service: Every service is concluded with a Certificate of Destruction, providing you with a verifiable record that your documents have been securely shredded following relevant laws and regulations, such as POPI and GDPR.

• Long-Term Partnership: With our extensive experience and commitment to excellence, we aim to be more than just a service provider—we strive to be a trusted partner in ensuring your business's ongoing security and compliance.

Choosing Documentshredding means selecting a partner that values the security and confidentiality of your information as much as you do. Our team is fully equipped to manage the secure destruction of your documents, providing a reliable and compliant shredding service tailored to your business's unique needs.

Drop off your files at a secure Confidential Documentshredding drop-off partner location near you.

Drop-Off Shredding is becoming one of our most popular options for people who have a small number of documents to shred, but can’t justify bringing out a mobile shredding truck to their home to shred their documents while they watch.

If you just have a few boxes of paper you need to shred, a drop-off shredding location is one of the least expensive options.

The drop-off location will either charge:

• per kg - Your documents will be dropped in a secured bin
• per Confidential Plastic Bag that you can purchase at the facility, bags are 515mm x 380mm x 75mic. A well-packed bag can hold around 14kgs - more than 5 reams of A4 paper.

Please note if you would require a certificate of destruction, you should buy a confidential plastic bag at one of the drop-off facilities below, for us to be able to issue the certificate afterwards.